Docs/Community
Getting help
Something is not working. What do I check, and who do I ask?
Checked against the code on
| Symptom | Check |
|---|---|
| No sign-in code | Spam folder; wait a minute; five codes per hour per address. Sign in |
402 or not enough credits | Balance versus available in the wallet; a request reserves its worst case first |
401 from the API | The key was revoked or truncated. Make a new one. Keys |
404 model does not exist | Ids are exact; copy from the catalog. Suffixes are not a feature. |
| A model errors every time | It may be on the refused list. Pick another. |
429 from the API | 120 per minute per IP, or the key's daily cap. Limits |
| Deposit not credited | Still pending on the network, sent short, or after the countdown. Deposits |
| CLI says command not found | Open a new terminal tab. The CLI |
| Charged for a failed request | Two failures are charged because the model ran. What you are charged when |
When you write to us
Email ask@heyaskr.ai from the address on the account. Include the time, the model, and for an API call the id from the response or the error message verbatim. For a deposit, the deposit id from your activity and the transaction hash. We do not need your key, ever; if you paste it, revoke it.