Error codes
What the short code at the end of a message means, and what to do about it.
On this page
When something goes wrong, the message ends with a short code such as W513. Find yours below to see what happened and what to do.
Your message
W101Sign in to carry on.
On screen: “Please sign in to use the workspace.”
You are signed out, or your session ended.
Sign in again. Your chats are still there.
W102askr lost track of that answer.
On screen: “That run could not be found.”
The page was reloaded more than fifteen minutes after the answer finished, so it could not be picked up again.
Try again.
W103askr cannot reach the AI models right now.
On screen: “Model access is switched off on this server right now.”
Something is switched off on askr's side. It should never happen on heyaskr.ai.
Try again in a few minutes. If it keeps happening, message support.
W104Type a message first.
The message was empty.
Type something, or add a file, and send.
W105That message could not be sent from here.
On screen: “That request carries a message type the workspace does not accept.”
Something other than the askr app sent a kind of message the app never sends.
Send it again from the chat.
W106That message is too long for this model.
One message is more than this model can read at once.
Split it into shorter messages. If you picked this model yourself, askr Pro can choose one that reads more.
W107That message is too long to send.
On screen: “That message is too long to send even on its own.”
Even on its own, the newest message is more than any answer can take in.
Start a new chat with only the part that matters.
W108This chat already has 20 pictures.
On screen: “At most 20 images in one conversation.”
A chat carries up to 20 pictures.
Start a new chat to send more.
W109Too many web searches in one minute.
On screen: “Search the web is limited to a few turns a minute.”
More than six messages that search the web were sent within a minute.
Wait a moment, then try again.
W110Web search could not run on that message.
On screen: “Search the web only works on a streamed chat turn.”
The message was sent in a way web search does not support. The askr app never sends it that way.
Try again from the chat.
The model
W201That model is not available right now.
On screen: “That model is not in the catalogue right now.”
The model is no longer on askr's list.
Try again. If you picked this model yourself, choose another in the model picker.
W202That model cannot answer in words.
On screen: “That model does not answer chat.”
The model makes video or sound, so it cannot write an answer.
Try again. If you picked this model yourself, choose another in the model picker.
W203That model cannot see pictures.
A picture was attached, and the model reads only words.
Try again, and askr Pro chooses a model that sees pictures. If you picked this model yourself, choose one that does, or remove the picture.
W204That model is not working right now.
On screen: “That model's provider is not serving it at the moment.”
Its maker is not running it at the moment. You were not charged.
Try again. If you picked this model yourself, choose another in the model picker.
W205That model cannot be used yet.
On screen: “That model has no price yet.”
It has no price yet, so askr cannot charge for it. You were not charged.
Try again. If you picked this model yourself, choose another in the model picker.
W206Web search is off right now.
On screen: “Search the web is not available on this server right now.”
askr cannot search the web at the moment. You were not charged.
Try again in a few minutes. If you turned web search on yourself, turn it off and send again.
W207That model cannot search the web.
The model picked by hand cannot use web search. In a chat on your own the message is not sent and you are not charged; in a chat with other people the answer is from what the model already knows.
Let askr Pro choose, or pick one that can in Choose a model. You can also turn web search off and try again.
Credits
W301You need more credits for this.
On screen: “Not enough credits for this turn.”
There is not enough credit for this. In a chat on your own your balance pays. In a chat with other people, money anyone added to the chat pays first, then the asker's own credit, and neither had enough.
Add credits, then try again. In a chat with other people you can also add money to the chat, which everyone's asks use first.
W302Your account is paused while credits are owed.
On screen: “This account is paused.”
A card payment was reversed after its credits had been spent, so those credits are owed. Answers and sends wait until nothing is owed.
Add credits with crypto: it pays what is owed first. A card payment waits until nothing is owed. If you think this is wrong, message support.
W303Your balance covered only part of this answer.
On screen: “This answer stopped early because your balance covered only a shorter answer.”
Before a model starts, askr sets aside enough credits for the longest answer it may write. With less on your balance it writes a shorter one, and this answer needed more room, so it stopped. You were charged for what it wrote.
Add credits, then Continue: it carries on from where it stopped.
W304Make an account to ask askr.
On screen: “To ask askr, make an account.”
You joined this chat as a guest, with only a name, so you have no credit of your own. A guest's asks are paid from money added to the chat, and right now it has none. You can still talk with everyone here.
Make an account to ask askr with your own credit, or ask someone in the chat to add money to it.
W305Your free read for today is used. Add credits to read more, or come back tomorrow.
On screen: “Your free read for today is used.”
Every account with a verified email gets a free coin read each day, and askr pays for all of it, the answer included. Today's is used, and your balance does not cover another read. Nothing was charged.
Add credits to read more now, or come back tomorrow: free reads come back at 00:00 UTC.
W306Today's free reads are all taken. Add credits to read more, or come back tomorrow.
On screen: “Today's free reads are all taken.”
askr gives a set number of free coin reads each day across everybody, and today's are all taken, so this read needs credits. Nothing was charged.
Add credits to read now, or come back tomorrow: free reads come back at 00:00 UTC.
W307Checking a coin needs more credits than there are here. Add credits, then send the address again.
On screen: “Checking a coin needs more credits than there are here.”
A message with a coin's address gets askr's full coin check, which reads the chain, the market, the project's X and its website. Before it starts, askr sets aside enough credits for all of it, and there was not enough here, so askr did not answer without it. Nothing was charged.
Add credits, then send the address again.
W308Today's free answers are used. Add credits to keep going, or come back tomorrow.
On screen: “Today's free answers are used.”
When you have no credits, askr answers a few messages a day for free, on a fast model with web search, and askr pays for them. Today's are used, either yours or the ones for your internet connection. Nothing was charged.
Add credits to keep going now, or come back tomorrow: free answers come back at 00:00 UTC. Trying askr without an account? Make one for more free answers a day.
W309Today's free answers are all taken. Add credits to keep going, or come back tomorrow.
On screen: “Today's free answers are all taken.”
askr gives a set amount of free answers each day across everybody, and today's are all taken, so this message needs credits. Nothing was charged.
Add credits to keep going now, or come back tomorrow: free answers come back at 00:00 UTC.
The model's maker
W411askr could not reach the model.
On screen: “We could not reach the model provider.”
The model's maker did not answer. You were not charged.
Try again in a moment.
W412The model turned this message down.
On screen: “The model provider turned this request down.”
The model's maker sent back an error that was not about what you asked. You were not charged.
Try again. If you picked this model yourself, choose another in the model picker.
W413The model is busy.
On screen: “The model provider is busy.”
Too many people are using it right now. You were not charged.
Try again in a few seconds.
W414askr is paused for a moment.
On screen: “Model access is paused for a moment on our side.”
Something on askr's side needs a moment. Your credits are untouched. It also shows when making a video.
Try again shortly. If it keeps happening, message support.
W415The model would not answer this.
On screen: “The model's provider declined this under its content rules.”
Its maker's content rules stopped it before any answer. Asking about a real public figure is a common cause. You were not charged.
Reword it and try again. Each maker has its own rules, so another model may answer. The same words again will be refused again.
W416This model is paused for your account for a day.
On screen: “The (direct) version is paused for this account for 24 hours.”
Its maker turned down too many of your messages under its content rules in a day, so the versions marked (direct) are paused for you. You were not charged. Every other model still works, including the same model without (direct).
Try again, and askr Pro uses another model. If you think this is a mistake, message support.
The answer
W511The connection dropped before the answer came.
On screen: “The connection to the model dropped before it answered.”
The model stopped before it wrote anything. You were not charged.
Try again.
W512The answer came back unreadable.
On screen: “The model answered in a form we could not read.”
The model finished, but its answer could not be read. It was charged, because the work was done.
Message support with this code and the credits are put right.
W513The model came back empty.
On screen: “That model did not answer this time.”
It finished without writing anything. You were not charged.
Try again. If you picked this model yourself, choose another in the model picker.
W514The model thought for too long and never answered.
On screen: “That model spent its whole output budget thinking.”
It used all the room it had for the answer on working things out first. You were not charged.
Try again, or ask a shorter question. If you picked this model yourself, choose one that thinks less.
W515Something went wrong while the model was answering.
On screen: “The model's provider reported an error.”
The model's maker reported a problem partway through. You were not charged.
Try again. If you picked this model yourself, choose another in the model picker.
Your device
W001Your connection dropped before the answer arrived.
On screen: “The connection dropped before the reply arrived.”
This device lost its connection to askr while the answer was coming.
Check your connection and try again.
W002No answer came back.
On screen: “The model did not return a response.”
askr's reply carried neither an answer nor a reason.
Try again. If it happens again, message support.
Files
W601That picture could not be sent.
On screen: “Images must be sent as a data URL.”
The picture reached askr in a form it does not accept.
Attach the picture again with the + button.
W602Pictures need to be PNG, JPEG, WebP or GIF.
On screen: “Images must be PNG, JPEG, WebP or GIF.”
The picture is in another format.
Convert it, or take a screenshot of it and attach that.
W603That picture was empty.
On screen: “An image part needs image_url.url.”
A message carried a picture with nothing in it. The askr app never sends one.
Attach the picture again from the chat.
W604askr cannot take that kind of file.
On screen: “That file type is not accepted.”
askr takes pictures, PDFs, text and code files, Word, PowerPoint and Excel documents, audio and video. It checks what a file really is, not its name.
Convert it to one of those, or paste its text.
W605That file is too big.
On screen: “That file is too large.”
Each kind has a limit: 8 MB for a picture, 32 MB for a PDF or a document, 5 MB for text, 25 MB or 20 minutes for audio, 100 MB or 10 minutes for video. The message says which.
Make it smaller, split it or trim it, then attach it again.
W606Too many files on one message.
On screen: “Too many attachments on a message.”
One message takes up to 100 pictures, 3 PDFs, 5 text files, 3 documents, 2 audio files or 10 videos. A message in a collab takes up to 20 files in all.
Send them over a few messages.
W607That file is gone.
On screen: “That attachment could not be found.”
It was deleted, cleared after seven days without being sent, or belongs to another account.
Attach the file again.
W608That audio could not be listened to.
On screen: “That model cannot hear audio and no transcript could be made.”
The model cannot hear, and askr could not write down what the audio says.
Try again, and askr Pro chooses a model that hears. If you picked this model yourself, choose one that takes audio.
W609That model cannot see video or pictures.
On screen: “That model cannot watch video.”
A video was attached, and the model takes neither video nor pictures. A model that sees pictures is sent still pictures from the video instead.
Try again, and askr Pro chooses a model that watches video. If you picked this model yourself, choose one that sees pictures or video, or remove the video.
W610That file could not be opened.
On screen: “That file could not be read.”
It is empty, damaged, or not the kind of file it says it is.
Open it on your device to check it, then attach it again.
W611There are no words askr can read in that file.
On screen: “No words could be read from that file, and this model cannot read the file itself.”
It is a scan with no text in it, or an empty document, and the model cannot look at the file itself.
Try again, and askr Pro chooses a model that reads files. Or paste the text.
W612That message and its files are too much for this model.
On screen: “That message, with its attachments, is longer than this model can take in.”
The words and the files together are more than the model can read at once.
Attach fewer files, or split the message. If you picked this model yourself, askr Pro can choose one that reads more.
Pictures
W701That picture is no longer here.
On screen: “That image could not be found.”
A picture that was not saved is kept for 24 hours.
Make it again.
Video
W801The video could not be made.
On screen: “That render failed.”
The video model gave up on the clip. You were not charged.
Try again. If you picked this model yourself, choose another in the model picker.
W802That video could not be found.
It is not on your account.
Open it from your Library.
W803That video is no longer available.
Older clips expire; new ones are kept on your account.
Make it again.
W804Describe the video you want.
The message was empty.
Say what the clip should show.
W805That description is too long.
A video description takes up to 2,000 characters.
Shorten it.
W806That model does not make video.
On screen: “That is not a video model.”
A model that writes was asked for a clip.
Try again, and askr Pro chooses a video model. If you picked this model yourself, choose a video model.
W807That video model cannot start from a picture.
On screen: “That model does not take a start frame.”
A picture was attached, and this model makes clips from words only.
Remove the picture, or try again and askr Pro chooses a model that can.
W808That video model needs a picture to start from.
On screen: “That model needs a start frame.”
This model turns a picture into a clip, and no picture was attached.
Attach a picture.
W809That model has no price for that length and shape.
On screen: “No published price for this length and shape.”
It cannot be charged for that combination, so nothing ran.
Ask for another length or shape.
W810You need more credits for this video.
On screen: “Not enough credits for this video.”
The clip costs more than your balance.
Add credits, or ask for a shorter clip.
W811The video could not be started.
On screen: “The video provider would not start that render.”
The video model turned the job away. You were not charged.
Try again in a moment.
W812That video is already being made.
On screen: “That render is already in progress.”
The same clip was asked for twice.
Wait for it: it lands in the chat and in your Library.
W813askr lost track of that video.
On screen: “That render could not be found.”
The page was reloaded, and askr no longer has that job.
Try again.
W815That model cannot start from a picture.
It is listed as taking a picture, but its maker refused this one. You were not charged, and the picture is no longer offered for that model.
Try again from your words alone. If you picked this model yourself, you can also choose another.
W816The video model would not make this.
On screen: “The video provider declined this render under its content rules.”
Its maker's content rules stopped it, from the words or the picture. A real public figure is a common cause. You were not charged.
Reword it and try again. Each maker has its own rules, so another model may make it. The same words again will be refused again.
W817Video is not available right now.
On screen: “The video provider is not taking renders right now.”
The video model is down or full. You were not charged.
Try again in a few minutes.
W818The video model is busy.
On screen: “The video provider is busy.”
Too many clips are being made right now. You were not charged.
Try again in a minute.
W819The video took too long and was stopped.
On screen: “The video provider took too long and gave up on that render.”
The video model ran out of time. You were not charged.
Try again.
Sound
W820Type the words to read, or describe the song or the sound.
On screen: “Type what to say, or describe the music or the sound, first.”
The message was empty.
Type the words to read, or describe the song or the sound.
W821That is too long to turn into sound.
On screen: “That is too long for this model.”
A reading takes up to 5,000 characters (3,000 on ElevenLabs v3), and a description up to 2,000.
Shorten it or split it.
W822That sound model is not available right now.
On screen: “That audio model is not available right now.”
It is not on the list, or it is switched off.
Try again. If you picked this model yourself, choose another in the model picker.
W823That voice is not available on this model.
On screen: “That voice is not one this model has.”
The voice is not on this model's list.
Choose a voice from the list.
W824That length is not one this model makes.
On screen: “That length is outside what this model makes.”
The length asked for is outside what the model can make.
Ask for a length the model offers.
W825You need more credits for this.
On screen: “Not enough credits for this audio.”
It costs more than the balance: yours, or the chat's own credits when other people are in it. The message says how much is needed.
Add credits. In a chat with other people, anyone in it can add credits to the chat.
W826That sound could not be found.
On screen: “That audio could not be found.”
It is not on this account, or it was deleted.
Make it again.
W827The sound could not be started.
On screen: “The audio provider would not start that.”
The sound model turned it away before it began. Nothing was taken from your balance.
Try again in a moment.
W828The sound model would not make this.
On screen: “The audio provider refused that under its content rules.”
Its content rules stopped it: a real artist's voice, song words someone else owns, or something it will not make. You were not charged.
Reword it and try again.
W829The sound could not be made.
On screen: “That audio failed on the provider's side.”
The sound model took the job, then failed or ran out of time. You were not charged.
Try again.
Sending credits and card payments
W901Send at least $0.10.
The amount is under $0.10.
Enter $0.10 or more.
W903Credits from a crypto top-up can be sent after a day.
On screen: “Credits deposited in the last 24 hours can be sent tomorrow.”
Part of your balance arrived by crypto in the last 24 hours, and new top-ups wait a day before they can be sent.
Send what Sendable now shows, or wait a day.
W904No one on askr has that @.
On screen: “No one on askr has that @. Check the spelling.”
No account has that @, or it is not a valid @ (3 to 32 letters, digits or underscores).
Check the @ with them. Someone without an @ picks one in Settings.
W905You cannot send credits to yourself.
The @ is your own.
Enter someone else's @.
W906Enter the six-digit code we emailed you.
Sends above $5.00 need a code, which was just emailed to you.
Enter it. If it has not come, check your junk folder, then tap Send a new code.
W907That code is wrong or has expired.
On screen: “That code is not right, or it has expired. Ask for a new one.”
The code was mistyped, already used, or more than ten minutes old. Five wrong tries end a code.
Tap Send a new code and enter the new one.
W908That is more than you can send right now.
You can send your balance, less anything still being answered and less crypto top-ups from the last 24 hours. Nothing was sent.
Send less, or wait for what is running to finish.
W912Credits bought by card stay on your account.
On screen: “Credits bought by card cannot be sent to other people.”
Your balance covers the amount only by counting card credits, which cannot be sent. The message says how much you can send now. Nothing was sent.
Send what Sendable now shows. Paying by card.
W915Bonus credits stay on your account.
On screen: “Bonus credits cannot be sent to other people.”
Your balance covers the amount only by counting your bonus credits, such as a deposit's bonus, which can be spent on AI but never sent. The message says how much you can send now. Nothing was sent.
Send what Sendable now shows. Adding credits.
W913Sending is paused while a card payment is disputed.
On screen: “Sending is paused on this account while a card payment is disputed.”
A card payment on your account is being disputed, so sending credits, adding credits to a shared chat and paying by card wait until it is settled. If it is lost and credits are owed, the account pauses under W302 instead. Nothing was sent or charged.
If you think this is wrong, message support.
W914Tick the box to say you want your credits now.
Card credits land at once and cannot be cancelled after that, so the box asks you to agree first. Nothing was charged.
Tick the box, then pay.
W960askr Anon is not on here.
On screen: “askr Anon is not switched on here.”
This server has askr Anon switched off. Nothing was made or charged.
Use a normal chat, or try again later.
W961Guests pay with crypto or a wallet.
A card payment gives Stripe your name, so a guest account pays with crypto or a connected wallet. Nothing was charged.
Pay with crypto or a wallet, or add a password in Settings to keep the account, then pay by card.
W962Guests cannot send credits.
A guest account's credits stay with it and its chats. Nothing was sent.
Add a password in Settings to keep the account, then send.
W963Pick a model for this yourself.
In askr Anon, askr Pro only picks models that keep nothing, and none of those makes pictures, clips or sounds. Nothing was charged.
Pick a model in the + sheet. It shows what that company keeps before you send.
W964That invite link does not work.
On screen: “That invite link is wrong or the chat has ended.”
The link was cut short or changed, or the chat was ended or erased.
Ask whoever sent it for a new link.
W965askr Anon has no memory.
askr Mind is off in askr Anon and cannot be turned on.
Use a normal chat for anything askr should remember.
W966askr Anon stays private.
A chat in askr Anon cannot go public, join a project, search the web or compare models, because each would send its words somewhere else.
Use a normal chat for those.
W967This chat is locked.
Its words are sealed with a key that lives only in its invite link and the browsers of the people in it, and this browser does not have it.
Open the chat from its full invite link.
W968One video from several pictures is not in askr Anon yet.
Joining several pictures into one video uses a writer model the chat did not pick. Nothing was charged.
Send one picture at a time.
Paying with any coin
Every step and cost of paying with a coin from your wallet is on Pay with any coin.
W920Paying with a coin is not available right now.
On screen: “Paying with any coin is not available here yet.”
Any coin is switched off on this server, or not open to your account yet. Nothing was sent or charged.
Add credits by crypto or by card instead.
W921That network is not supported yet.
On screen: “That chain isn't supported here yet.”
Any coin works on Robinhood Chain only for now.
Pick a coin on Robinhood Chain.
W922That address is not a coin askr can read.
On screen: “That address isn't a token we can read.”
Nothing at that address on Robinhood Chain answers like a coin: no name, symbol or decimals.
Check the contract address, or search by ticker.
W923That coin cannot be used.
On screen: “This coin can't be used: it isn't the official coin it's named after.”
It copies the name or ticker of a verified coin at another address, or askr has blocked it.
Pick the official coin from the search results; verified ones carry a badge.
W924There is no market for that coin.
On screen: “No market was found for this coin.”
Nothing on Robinhood Chain sells it for USDG, the dollar coin payments settle in, or no market prices it, so askr cannot take it. Nothing was sent.
Pay with another coin, or add credits by crypto or by card.
W925askr could not test-sell that coin, so it cannot take it.
On screen: “We couldn't test-sell this coin, so we can't take it.”
Before anything is signed askr test-sells the coin, and the test failed, paid nothing or could not run. Coins that cannot be sold back, or that work in an unusual way, end here. Nothing was sent.
Pay with another coin.
W926That coin is paused by its issuer.
On screen: “This coin is paused by its issuer.”
The coin's issuer has paused transfers, so it cannot be sold right now. Nothing was sent.
Try again later, or pay with another coin.
W927Your wallet does not hold enough of that coin.
On screen: “There isn't enough of this coin in the wallet.”
The connected wallet holds less than the amount entered. Nothing was sent.
Enter a smaller amount, or tap Max.
W928The price moved, so here is a new quote.
On screen: “The price moved. Here is a fresh quote.”
Between the quote and the payment the coin's price fell by more than askr allows without asking again. Nothing was sent.
Check the new figure and pay again.
W929This payment expired before it was sent.
A payment has ten minutes to be sent from your wallet, and nothing carrying it reached Robinhood Chain in that time or the half hour after, so it was closed. Nothing was charged. If you did send it, it is still credited once askr sees it on chain.
Get a new quote.
W930That transaction is not this payment.
On screen: “That transaction isn't this payment.”
The transaction reported does not carry this payment's mark. If you did pay, it is credited on its own once askr sees it on chain.
Nothing to do. If nothing lands after 30 minutes, message support with the transaction.
W931The swap did not go through.
On screen: “The swap didn't go through.”
The transaction reverted on chain, usually because the price moved past your limit. Nothing was sold and askr took nothing; only the network fee was spent.
Get a new quote and pay again.
W932Your payment is not credited yet.
On screen: “Not credited yet, or it needs a quick check.”
One of three things: the payment arrived and needs a quick check by a person before it is credited; it is on chain and askr is still checking it; or the transaction reported has not been found on Robinhood Chain yet. If you paid, the credits land on their own once it is confirmed, or askr contacts you.
No need to do anything. Still nothing after 30 minutes? Message support with this code and the transaction.
W933You have too many payments on the go.
On screen: “You have three payments in progress already.”
An account can have three payments in progress at once: built and waiting to be sent, sent, confirming, or waiting for a quick check.
Finish one, or cancel one you did not send, then start again.
W934askr cannot take coins right now.
On screen: “Prices are unavailable right now, or paying with a coin is paused while USDG trades under $1.”
One of two things, and the message says which. Prices are unavailable: the price sources or Robinhood Chain did not answer, askr's own limit on price checks was reached for a moment, or USDG, the dollar coin every payment settles in, is paused by its issuer. Or paying with a coin is paused because USDG is trading under $1. Nothing was sent or charged.
Prices unavailable: try again in a minute. Paused while USDG is under $1: try again later, once it is back at $1. Crypto and card top-ups work either way.
W935Your wallet is on the wrong network.
On screen: “Switch your wallet to Robinhood Chain.”
The wallet is on another chain and did not switch to Robinhood Chain when asked. Nothing was sent.
Switch your wallet to Robinhood Chain and tap Pay again.
W936You need a little ETH on Robinhood Chain for the network fee.
Every transaction on Robinhood Chain costs a small network fee in ETH, about $0.03, and the connected wallet has none there. Nothing was sent.
Send a little ETH to the wallet on Robinhood Chain, then try again.
W937That amount is outside the limits.
On screen: “Payments are from $2 to $10,000 of credit.”
After the swap and askr's fee, a payment credits from $2 to $10,000, and the amount must be above zero. Nothing was sent.
Enter an amount inside the limits.
W938This wallet is blocked by the coin's issuer.
On screen: “This wallet can't move this coin: its issuer has blocked it.”
The coin's issuer keeps a list of wallets that may not move it, and the connected wallet is on it. Nothing was sent.
Pay with another coin, or from another wallet.
W939Too much of that coin's value would be lost in the sale.
On screen: “Too much of this coin's value would be lost.”
The test sale lost a quarter or more of the coin's value to its tax, pool fees and price impact, or the coin takes half or more of every transfer as tax, so askr will not take it. Nothing was sent.
Pay with another coin.