Something went wrong
What an error looks like, what to do about the usual problems, and how to reach a person.
On this page
Talk to a person
Message @askrsupportbot on Telegram: choose what it is about, describe it, and a person on the askr team replies in the same chat. No Telegram? Email ask@heyaskr.ai from the address you want the reply on. Email is slower.
What an error looks like
Where the answer would be, you see a short note: what happened, one button, and a small grey code. The button is one of these:
- Try again
- Runs it again. Under askr Pro, the model that failed is skipped and another answers.
- Add credits
- Opens Add credits. When the credits land, Run it now sends your message.
- Sign in
- Your session ended. Sign in and carry on: your chats are still there.
- Message support
- Opens the support chat on Telegram, for the rare problem only a person can fix.
Tap the code for what it means and what to do. Every code is listed on Error codes.
Common problems
My top-up has not landed
Most crypto payments land within a few minutes of the network confirming, and card payments within seconds. Nothing after 30 minutes? Message support with the transaction's ID and it is credited by hand. If a crypto payment goes wrong.
I did not get a sign-in code
Check your junk or spam folder first. Wait a minute, then ask for a new one: only the newest code works. Sign in.
It says I need more credits
Nothing ran and nothing was charged. Tap Add credits, then Run it now once they land. In a chat with other people, the chat pays from its own credits, so add some to the chat. When you run out.
An answer failed
Tap Try again. You are not charged for a failure. If the same thing keeps failing, tap the code after the words to see why, and send it to support. Every code.
An answer stopped halfway
A very long site or document can end before it is finished. The newest answer then says it was cut off, with Continue: tap it and askr picks up from there. You paid only for what was written. Ask anything.
The website askr built has no Preview
Preview shows pages that run in a browser: HTML, CSS and JavaScript. A project that needs its own server, such as one you start with npm, cannot run there: the answer says so, and Make a version that runs here asks askr for one page that does. If a skill is loaded, its panel takes the place of Preview: tap the x on the skill's chip to go back to your chat. Websites and code.
I wanted a picture and got words
Tap the chip under your message, such as Make it a picture instead. To be sure next time, load Make a picture from +, Load a skill, before you send.
A picture or a clip was refused
The company that makes the model has its own rules, often about real people, brands and characters. askr Pro rewords it and tries again on its own; if it is refused again, tap the reworded offer, or say it another way. You were not charged.
It is taking a long time
Some models think for a while before they answer, and a clip can take several minutes. You can leave the page: it keeps going and lands in the chat.
It says too many requests
You sent a lot in a short time. Wait a moment, then send again.
I cannot find a chat
Open Chats from the menu and search its name or something said in it. A chat someone else started shows once you accept their invite.
I cannot send credits
Credits bought by card stay on your account, and crypto top-ups can be sent after a day. Sendable now shows what you can send. Send credits.
My $ASKR is not giving me a bonus
A newly linked wallet counts from the next midnight UTC. Settings, $ASKR shows what applies to you today. Holding $ASKR.
My account is paused
A card payment was reversed after its credits were spent, so they are owed. A crypto top-up pays what is owed first. Message support if you think it is wrong.
Where else to find us
- askr Community
- heyaskr.ai/community, the public chat. Anyone can read it. The rules.
- Telegram
- t.me/heyaskr: announcements and the community.
- X
- x.com/heyaskr: every announcement lands here first.
- Talk to us
- Talk to the founders: tell the team what to build. Feedback they can use earns free credits.
- ask@heyaskr.ai: partnerships, press, and anything the support bot is not for.
Report a security problem
Email ask@heyaskr.ai with security in the subject. Say what you found and how to repeat it. We reply directly, fix it first and tell people after.
Still stuck?
A person on the askr team answers you on Telegram. Or ask askr itself.